Easy tips to fix and boost your Home Fibre Internet​
SPEED & STABILITY TIPS
Tips to Maximise Speed and Stability
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Internet feels slower than it should? ​
Here are some simple checks to help you identify what's causing speed issues​
- âś… Connect your laptop to the main router using a LAN cable and run a speed test using Speedtest by Ookla
- ✅ Use 5GHz for better performance — ideal for streaming, calls, and gaming
- âś… Switch to 2.4GHz for better range in far rooms
- ✅ Limit connected devices — too many can slow down your speed
- âś… Mesh systems connected via 2.4GHz may show slower speeds
- ✅ Restart your setup in this order: modem → router → mesh unit
- ❌Avoid placing mesh units or routers in enclosed or cluttered spaces
- ❌ Still slow on the LAN test? Get help at support.celcomdigi.com
Improve your WiFi coverage at home​
Check out these placement tips to eliminate weak signals and dead zones​​
- âś… Place your router in a central, elevated, and open location
- ✅ Avoid interference — steer clear of walls, microwaves, and cordless phones
- âś… Add mesh units in large homes to extend coverage
- âś… Position mesh units between router and weak zones for best signal relay
- ✅ Keep devices off the floor — ensure open space above for signal flow
- ❌ Avoid placing routers or mesh units near interference or heat sources
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Need high Internet performance for gaming and streaming?​
Upgrade to CelcomDigi Fibre-To-The-Room for the strongest, most reliable connection​​
- âś… FTTR brings fibre cables directly into your room
- ✅ Get full plan speed — no lag, no buffering, no drop-offs
- âś… Perfect for gaming, 4K streaming, and working from home
- âś… Delivers up to 1Gbps per room using ultra-fine, flexible fibre cables
- âś… Upgrade your router or plan to unlock peak performance
- ❌ Devices limited to 2.4GHz may slow things down — consider updating
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A final tip:
Older devices that only support 2.4GHz can slow down your connection. For smoother streaming and gaming, consider upgrading your router orplan.​
WiFi HACKS
WiFi connected but no Internet? Try these quick fixes
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Hack 1: Fix slow speed test results​
- ​2.4GHz WiFi is slower than 5GHz — switch to 5GHz for faster speeds
- Too many connected devices can reduce your overall bandwidth​
- Poor router placement affects performance — keep it central and elevated​
- Mesh units may default to 2.4GHz between nodes, not reflecting full speed​
- âś… Use a LAN cable and run a test on Speedtest by Ookla to check your actual speed
- ❌ Internet still slow? Contact your device manufacturer for further troubleshooting​
Hack 2: No Internet even when connected? Boost your WiFi signal​
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Step 1: Turn off your modem, router, and mesh units. Wait 1 min, then turn them back on in this order: modem → router → mesh​
Step 2: Check that all power cables are securely connected
Step 3: Check for red or blinking lights on modem/router — they usually mean there's a problem. Don’t press the reset button unless advised
Step 4: Using a mesh system? Re-sync the units if you see blinking red lights
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Step 5: Still offline? Check your line status in the MyDigi or Celcom Life app. If your account is suspended, settle any outstanding balance and try again
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Hack 3: Device won’t connect to WiFi​
- Make sure WiFi is enabled on the device​
- Restart both the device and your router​
- Check for and install any firmware or software updates​
- Try switching between 2.4GHz and 5GHz networks​
- If possible, connect using a LAN cable for better stability
- Still having issues? Reach out to the device manufacturer for support​
Hack 4: Can’t access certain websites​
- Clear your browser’s cache and website data​
- Update your browser to the latest version​
- Try using a different browser (Chrome, Firefox, Edge, etc.)​
- Disable any VPN or proxy you may be using​
- Check your device’s date and time — incorrect settings can block secure sites​
- Use DownDetector to see if the website is experiencing outages​
Hack 5: Change WiFi name or password
Step 1: Connect to your router via WiFi or LAN cable
Step 2: Open a web browser and enter your router’s IP address (e.g., 192.168.1.1 or 192.168.50.1)
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Step 3: Log in using the default username and password — usually printed on your router’s label
Step 4: Navigate to WiFi Settings or Wireless Settings
Step 5: Change your WiFi name (SSID) and password for both 2.4GHz and 5GHz bands, then save the changes​
⚠️ All devices will need to reconnect with the new details.​
Hack 6: Router-specific fixes ​
- Zyxel EX3300-TO ​
- IP address: 192.168.50.1
- Login using credentials on the router label
- Go to WiFi settings → update 2.4GHz & 5GHz passwords → Save
- TP-Link EX510 / EX820
- IP address: http://192.168.1.1
- Login with Username: customer and Password: celcomdigi123
- Navigate to Basic > Wireless Settings → update WiFi name and password → save
